IT Help Desk

We are seeking a detail-oriented and user-focused IT Help Desk to join our inside support team. This role is responsible for providing technical support to employees, ensuring the smooth operation of hardware, software, and network systems. The ideal candidate will possess strong technical troubleshooting skills, excellent communication abilities, and a commitment to delivering high-quality support to enhance the user experience.

Pay: $55,000-$60,000
Location: Lewisville, TX- Onsite
Travel: 10%

Key Responsibilities:

• Diagnose and resolve hardware, software, and network issues for employees.

• Ensure timely resolution of IT problems, minimizing downtime and disruptions.

• Assist employees with software applications and tools by providing clear guidance and training.

• Set up and configure new computers, peripherals, and software applications for employees.

• Maintain accurate records of issues, solutions, and IT processes in ticketing systems and documentation tools.

• Communicate updates and significant IT incidents to stakeholders.

• Monitor systems and networks to ensure efficient operation.

• Coordinate hardware repairs and perform basic maintenance tasks.

• Set up and manage user accounts, access permissions, and security protocols.

• Escalate complex technical issues and collaborate on larger IT projects with team members.

  
  

Required Skills and Qualifications:

• Bachelor’s degree in information systems and computer science or 2-3 years of relevant experience.

• Strong knowledge of computer systems, hardware, software, and troubleshooting techniques.

• Familiarity with Windows operating systems and common office applications (e.g., Microsoft Office 365).

• Basic understanding of networking principles (TCP/IP, DNS, DHCP, VPNs).

• Experience with IT service management tools like JIRA or similar ticketing systems.

• Excellent verbal and written communication skills to explain technical issues clearly.

• Patience, empathy, and a customer-service-oriented mindset.

• Ability to prioritize tasks, manage time effectively, and handle multiple support requests.

• Have the ability to lift up to 50 pounds

• Adaptability to learn new technologies and processes quickly.

• Attention to detail to ensure thorough documentation and resolution of issues.

• Strong team collaboration skills and dependability.
  

Preferred Qualifications:

• Industry certifications such as:

• CompTIA A+

• CompTIA Network+

• Microsoft Certified: Modern Desktop Administrator Associate

  
  

Benefits

• PTO

• Holiday Pay

• 401K

• 100% Paid Medical, Dental, and Vision Insurance

• Employee Stock Ownership Program (ESOP)

• Parental Leave Program

• Life Insurance

• Disability Insurance

• Tuition reimbursement

• Referral bonus program

• Charity Matching Program

Our Core Values R.I.S.E

Respect- We respect the talents and skills of each individual on our company team

Innovation- We aim to stay at the forefront of new products and services through progressive and creative approaches

Service- We strive to exceed the needs of our clients by providing timely, accurate, and courteous service

Excellence- We desire to make each person’s experience with Southwest Solutions Group a positive one

Mission

We are a faith-filled community of ordinary people that RISE every day to secure a future for this generation and future generations of SSG employee owners by making people and space work better together everywhere.

About Us

Southwest Solutions Group® is a solution-oriented business-to-business company that provides innovative efficiency systems to all types of businesses and government agencies. Our mission is to make people and space work better together everywhere.

We are headquartered in Dallas, Texas, and operating out of 16 offices nationwide. Our team takes pride in the work we do so that we can successfully deliver our client’s projects on time and within budget. Every solution created for our clients is truly unique in scope, which requires focus and dedication to doing the little things correctly.

Company Website: https://www.southwestsolutions.com/

Southwest Solutions Group is an equal-opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.

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